ChatGPT may have better bedside manner than some doctors, but it lacks some expertise

Medical Mythbusting Commentary for May 1, 2023


ChatGPT may have better bedside manner than some doctors, but it lacks some expertise

Comparing Physician and Artificial Intelligence Chatbot Responses to Patient Questions Posted to a Public Social Media Forum

I asked ChatCGT to answer why they seem to be better:

Can you comment on why ChatGPT provides more empathetic answers to patients than their physician?


As an AI language model, I cannot make generalizations about all physicians or all patients. However, I can provide some possible reasons why patients might perceive ChatGPT as more empathetic than their physician.

Firstly, ChatGPT has been trained on vast amounts of data, including conversations between people in various contexts. Therefore, it may be more skilled at recognizing and responding to emotional cues in text-based conversations than some physicians who may not have extensive training in communication skills.

Secondly, ChatGPT is not biased or influenced by factors such as time constraints, personal biases, or emotional fatigue that can affect physicians’ ability to provide empathetic care.

Lastly, ChatGPT is not a replacement for a human physician, but it can complement their care by providing patients with additional resources and support. ChatGPT can also provide anonymity, which some patients may find more comfortable and allow them to express their concerns and feelings more openly.

However, it’s essential to note that empathy is a crucial aspect of healthcare, and physicians are trained to provide empathetic care to their patients. Therefore, it’s important to work together with healthcare professionals to ensure patients receive the best possible care.